What’s wrong with this listing?
The first thing you should do is contact the seller directly.
If you’ve already done that, your item hasn’t arrived, or it’s not as described, you can report that to Shoppy by opening a case.
We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.
If you’d like to file an allegation of infringement, you’ll need to follow the process described in our Copyright and Intellectual Property Policy.
Add more details
0 reviews
US$12.99 Original price was: US$12.99.US$6.50Current price is: US$6.50.
US$12.99 Original price was: US$12.99.US$6.50Current price is: US$6.50.
The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes
SIN: 9781771422864
ISBN: 9781771422864
Author: Gerry O'Sullivan
Language: English
Publication Date: 09/18/2018
Digital download
Digital file type(s): Epub
Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:
- The theory behind each question type, including exploration of relevant neuroscience and psychology
- The purpose of different types of questions
- How the questions work
- When to use different types of questions
- How to build and apply questions to mediation in a non-threatening way
This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
Instant Download
Your files will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact the seller about any problems with your order.
Shop confidently on Shoppy knowing if something goes wrong with an order, we've got your back for all eligible purchases — see program terms
If you have an account: go to Your Account ("You" circle in the top right) -> "Purchases and Reviews" and look for the order. The button will say "download files" in a black box. (You may have to be using a laptop/computer to access the downloads...if you're on a phone you may not be able to see this button as Shoppy may not be allowing ).
If you need help printing it please reach out.

Tamara
Owner of TamaraLAdamsAuthor
This seller usually responds within a few hours.
0 reviews
Reviews
There are no reviews yet.
Reviews
There are no reviews yet.