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Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution
SIN: 9781633690790
ISBN: 9781633690790
Author: Harvard Business Review
Language: English
Publication Date: 01/26/2016
Digital download
Digital file type(s): Epub
You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive–not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
Don’t have much time? Get up to speed fast on the most essential business skills with HBR’s 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives–from the most trusted source in business. Also available as an ebook.
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If you have an account: go to Your Account ("You" circle in the top right) -> "Purchases and Reviews" and look for the order. The button will say "download files" in a black box. (You may have to be using a laptop/computer to access the downloads...if you're on a phone you may not be able to see this button as Shoppy may not be allowing ).
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SKU: 9781633690790
Categories: Business & Money, Management & Leadership, Skills
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